REFUNDS, RETURNS & EXCHANGES
BOADK products are handcrafted using natural wood, resin, and artisanal techniques. Due to the handmade nature of our pieces, slight variations in wood grain, texture, resin flow, tone, and finish are considered part of the uniqueness of each design and are not considered defects.
ORDERS WITHIN EGYPT
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RETURN & EXCHANGE ELIGIBILITY
Our return and exchange policy lasts 4 days from the date of delivery.
To be eligible for an exchange, your item must:
• Be unused and unworn
• Be in the same condition in which it was received
• Be returned in its original packaging as delivered
• Include all original accessories and protective elements
BOADK reserves the right to refuse any exchange request if the returned item shows signs of use, damage, wear, alteration, mishandling, or missing components.
PARTIAL REFUNDS
Partial refunds may be granted in certain situations, including:
• Items showing obvious signs of use
• Items not returned in their original condition
• Items damaged for reasons not due to BOADK’s error
• Items returned more than 4 days after delivery
REFUNDS
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within a reasonable number of business days.
Shipping costs are non-refundable.
Customers are responsible for arranging and covering all return shipping costs associated with returns or exchanges unless otherwise approved by BOADK in writing.
To request a return, refund, or exchange, customers must contact info@boadkeg.com within 4 days of delivery. Approved returns will receive detailed return instructions and the appropriate return address by email.
SALE ITEMS
Sale items, discounted items, custom-made pieces, personalized orders, and made-to-order items are final sale and are not eligible for refund or exchange.
INTERNATIONAL ORDERS
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International orders are eligible for exchange only.
Refunds are not available for international purchases unless the item has a verified manufacturing defect or approved shipping damage claim.
Customers are responsible for:
• Shipping the item back to Egypt
• Reshipping costs from Egypt back to their country
• Any customs duties, taxes, or clearance fees if applicable
To request an international exchange, customers must contact info@boadkeg.com within 4 days of delivery. Approved exchanges will receive detailed shipping instructions and the appropriate return address by email.
We strongly recommend using a trackable shipping service and shipping insurance for high-value items. BOADK does not guarantee receipt of returned items lost during transit.
SHIPPING DAMAGE & CLAIMS
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If your order arrives damaged, you must contact us within 48 hours of delivery with:
• Clear photos of the damaged item
• Photos of the external shipping box and packaging
• Photos of the shipping label
• Your order number
For international orders, customers are strongly advised to record an unboxing video upon delivery in case a shipping damage claim needs to be submitted.
BOADK reserves the right to reject claims where sufficient proof is not provided.
BOADK is not responsible for:
• Damage occurring after delivery
• Accidental drops or mishandling
• Improper storage or use
• Normal wear and tear
DEFECTIVE ITEMS
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We only replace or exchange items if they are verified as defective, damaged upon delivery, or affected by a manufacturing defect.
Depending on the case, BOADK may offer:
• Repair
• Replacement part
• Exchange
• Store credit
• Refund (at BOADK’s discretion)
LATE OR MISSING REFUNDS
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